At LYRANELION, we are committed to delivering premium products and a seamless shopping experience. If your purchase does not fully meet expectations, this Refund Policy outlines the conditions, eligibility, and procedures for requesting a return or refund through lyranelion.it.com.
Refunds may be granted for items that:
Customers may request a return within 14 calendar days of delivery. After this period, we may not be able to process a refund or exchange.
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
We reserve the right to decline returns that do not meet policy standards.
Email our support team with your order number and reason for return. Requests must be submitted within 14 days of delivery.
Once approved, you will receive detailed shipping instructions. Unauthorized returns may not be accepted.
Securely package the item in its original condition. Return shipping costs are the responsibility of the customer unless the product is defective.
After inspection, approved refunds will be issued to the original payment method. Processing times depend on your financial provider.
Items must show no signs of wear, damage, or alteration. LYRANELION reserves the right to deduct a partial refund if returned items show signs of use beyond normal inspection.
Shipping fees are non-refundable unless the return is due to a verified defect or error on our part. In such cases, we will cover reasonable return shipping costs.
If your item arrives damaged, please notify us within 48 hours of delivery with clear photographic evidence. Claims submitted after this timeframe may not be eligible.
Refunds are issued exclusively to the original payment method. We cannot redirect refunds to alternative accounts or payment instruments.
“We stand behind the integrity of every product we deliver and strive to ensure fairness, transparency, and confidence in every transaction.”
For all refund-related inquiries, please contact our customer care team:
LYRANELION Customer Support
Email: [email protected]
Business Hours: Monday – Friday, 9:00 – 18:00 (CET)
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